Privacy Policy
Last updated: February 2026
This Privacy Policy describes how CACTOVEA VEGANLEATHER PRIVATE LIMITED (“Cactovea”, “we”, “us”, or “our”) collects, uses, and protects the information you provide when you visit cactovea.com and place orders with us. By using our website, you consent to the practices described in this policy.
1. Information We Collect
Personal Information
When you create an account, place an order, or contact us, we may collect:
- Full name and email address
- Phone number
- Billing and shipping address
- Payment information (processed securely via PhonePe / third-party gateways — we do not store card details)
- Order history and correspondence with us
Automatically Collected Information
- IP address, browser type, and device information
- Pages visited, time spent, and referral source
- Cookies and similar tracking technologies
2. How We Use Your Information
- To process, fulfill, and deliver your orders
- To send order confirmations, shipping updates, and support communications
- To send promotional offers and newsletters (you may unsubscribe anytime)
- To improve our website, products, and customer experience
- To detect and prevent fraudulent transactions
- To comply with legal and regulatory obligations under Indian law
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share it with:
Logistics Partners
Delhivery, BlueDart, and other courier services to fulfill and track your delivery.
Payment Gateways
PhonePe and other authorized payment processors to securely handle transactions.
Analytics Providers
To understand website usage and improve our services (data is anonymized).
Legal Authorities
When required by law, court order, or government regulation.
Business Transfers
In the event of a merger, acquisition, or sale of company assets.
4. Cookies
We use cookies to remember your session, preferences, and cart items, and to analyze site traffic. You can disable cookies in your browser settings, though some features of our website may not function correctly without them.
5. Data Security
We implement industry-standard security measures including SSL/TLS encryption and secure payment processing. While we take every reasonable precaution, no method of data transmission over the internet is 100% secure. We encourage you to use strong passwords and log out after each session.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Account data may be retained for up to 5 years after your last transaction for legal and tax compliance purposes.
7. Your Rights
You have the right to:
- Access, correct, or request deletion of your personal data
- Opt out of marketing communications at any time
- Request a copy of the data we hold about you
- Withdraw consent for data processing
To exercise any of these rights, contact us at support@cactovea.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected such data, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of our website after any changes constitutes acceptance of the revised policy.
11. Contact Us
For any privacy-related questions or requests, please reach out to us: